Terms and Conditions
TERM & CONDITIONS ON CORONAVIRUS
Dear Customers, Stay strong, there's always a rainbow after every storm... We hope that you and your families are staying safe and well during this strange and unprecedented period of time and we would like to update you about our policy in light of the coronavirus outbreak. Our terms & conditions did state that we aren’t insured to cover clients during ’an epidemic’, however given the exceptional current situation with the COVID19 pandemic, we are adapting our policy as best as we can to support and provide you with the best options to suit your circumstances. Following the recommendations from the Government, and in order to help in the fight against the spread of the virus, we will be postponing the opening of Outer Reef & all Lifesaving & Instructor courses until May. At present (in line with government guidelines) we are planning to re-open on the 1st of May (unless lockdown is extended to a later date). We have had to stopped all lessons to help the stop the spread of this virus. Most important: The health, wellness, and safety of our customers, Coaches, and employees is absolutely the top priority for us. In line with the majority of other holiday booking companies in the UK, we are offering clients the option of a free date change we’ve also been told to postpone all lessons. We are offering vouchers valid for 24 months (up until August 2022). We are currently following advice from the Government and industry leaders and are in a position where we are unable to process the movements or cancellation of booking between this period of time. For all instructor courses booked theses courses will 100% run. Regarding surf & paddle boarding bookings, we would strongly advise you to contact your travel insurance to see where they can support you with this. We hope that you understand our position during this difficult time. Please take care and we will look forward to welcoming you for a fantastic activity break in Pembrokeshire in the near future. We thank you for your patience and understanding, stay safe.
Very kind regards,
Outer Reef Surf Crew
"Good Vibes Only"